Head of Retention Hybrid - Cambridge, MA

Company: Tbwa Chiat/Day Inc
Location: Cambridge
Posted on: November 16, 2024

Job Description:

Warning: Fraudulent Job AdvertsBeware of fraudulent activities claiming to represent Insurify. We are not associated with any entities soliciting personal information or payment. The safety of our job seekers is a top priority, and we actively work to prevent such incidents. Insurify will never request sensitive information or payment during the hiring process. Be cautious of text-only interviews, interviews conducted through Microsoft Teams, or suspicious offer letters.Why us?Insurify is one of America's fastest-growing MIT FinTech startups and has been recognized as one of Inc. 5,000's fastest-growing private companies in America of 2023, 2022 and 2021, Forbes Fintech 50 List for 2023, 22, 21, Forbes Next Billion Dollar Startups of 2022 global and Top 100 InsurTech company. We're changing the way millions of people compare, buy and manage insurance with artificial intelligence, technology, and superior product design. Our company vision is to be recognized as the preeminent and most trusted digital agent for insurance comparison, purchase, and management. Our team is critical to achieving our vision and fostering the right culture is essential to our team's success.Join us if you like:

• MIT alumni founders
• Female-led startup
• Strong leadership team with experience from many successful startups around the worldHow you will make an impact:
  • Design and Execute Retention Strategy and Programs: implement data-driven initiatives to increase repeat visits and purchases with focus on maximizing customer lifetime value.
  • Own Business Performance: establish and track key retention metrics, cross-team KPIs to ensure visibility and accountability for retention efforts.
  • Customer Insights: Analyze data to identify trends that drive user engagement, find insights, act as voice of customer.
  • Leadership: lead a high-performing retention-focused team to drive results: lead a cross-functional team (Lifecycle Marketing, Analytics, Product, Customer Service) to integrate retention efforts across the customer journey.
  • Strategic Collaboration and Roadmap Development: Work closely with key stakeholders to formulate a comprehensive retention roadmap, ensuring alignment with organizational goals and market demands.
  • Develop Cross-Sell and Upsell Programs: Identify and implement cross-sell and upsell opportunities by developing strategies that offer additional value to customers through complementary products or services.Who you are:
    • Bachelor's degree required, in technical or business management fields preferred. Master's degree is a plus.
    • Minimum 7 years of relevant experience in a consumer facing, B2C organization preferred.
    • Experience successfully developing, implementing and evolving customer retention and expansion strategies and tactics.
    • Strong focus on results and impact, sharp attention to detail and the ability to manage multiple projects and stakeholders.
    • Expertise in using data and analytics to inform strategic decisions, turning insights into impactful retention initiatives.
    • Exceptional problem-solving skills, allowing you to decompose complex issues and diagnose key problems effectively.
    • Strong business-minded outlook and can effectively balance user experience, commercial partner needs, and business goals.
    • Your communication and interpersonal skills are excellent, enabling you to engage and influence effectively with cross-functional teams and stakeholders.
    • Team leadership experience.Benefits:
      • Competitive compensation
      • Generous stock options
      • 401K plan with match
      • Unlimited PTO
      • Generous company holiday calendar
      • Learning & Development Stipends
      • Paid Family Leave
      • Catered lunches in the officeWe are proud to be an Equal Employment Opportunity and Affirmative Action employer.
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Keywords: Tbwa Chiat/Day Inc, East Providence , Head of Retention Hybrid - Cambridge, MA, Other , Cambridge, Rhode Island