Portfolio Maintenance Manager
Company: The -Community -Builders, -Inc. -
Location: Boston
Posted on: October 18, 2024
Job Description:
Career Opportunities with The Community BuildersA great place to
work.Careers At The Community BuildersCurrent job opportunities are
posted here as they become available.Join a growing organization
that is strengthening neighborhoods across the nation! The
Community Builders, Inc. (TCB) is one of America's leading
nonprofit real estate developers and owners. Our mission is to
build and sustain strong communities where people of all incomes
can achieve their full potential.Position Description:Under the
direction and supervision of the Director of Facilities, with some
oversight from the VP of Operations, the Portfolio Maintenance
Manager (PMM) will oversee the maintenance operations of the Boston
portfolio and provide guidance and support to maintenance team
members as well as community managers. The portfolio consists of
several properties with an average unit count of approximately
2,000 units. The PMM will work collaboratively with our maintenance
teams, Portfolio and Community Managers to follow TCB's standard
operating procedures (SOPs), objectives, mission and each
property's economic and physical requirements.Essential
Functions:
- Oversee Maintenance Operations to TCB Standards including
preventive maintenance program, service orders, unit turns, curb
appeal, unit/building inspections, and maintenance shop compliance.
Be a strong advocate of safety and environmental compliance for our
team members and residents. Conduct regular property visits to
provide guidance and technical support to the Community Manager and
Service Manager.
- Lead Service Managers and Technicians through mentoring,
training, and support by influencing change management, developing
our maintenance team members, and fostering a strong resident
focus. Coordinate trainings to enhance technical trade and business
skills for accountability to TCB Standard Operating Policies
through positive employee engagement. Participate in talent
management functions of maintenance team members by interviewing,
onboarding and training service managers, recommending professional
advancement, and disciplinary actions.
- Assist Community Manager and Service Manager in financial
controls. Participate in the annual property budget creation and in
the financial review of maintenance expenditures and capital
improvements. Coordinate capital planning assessments and identify
short term capital planning needs.
- Assist Service Managers in developing Scopes of Work,
solicitation of bids and coordinating contracts for capital
projects, energy initiatives and annual vendor services. Create
competitive bid packages and make recommendation on project
placement.
- Oversee strategy for NSPIRE eligible sites to maintain
properties to be NSPIRE ready. Coordinate pre-inspections, the plan
to repair deficiencies and regular scheduled meetings with site
staff to ensure progress for inspection readiness. Maintain
knowledge of NSPIRE standards and establish annual training to
maintenance staff as needed.
- Assist in new construction through participation in
architectural design and review for new construction or rehabs.
Provide guidance and support onboarding new properties to
troubleshoot design challenges and support staff to maintain
building systems and site needs.Knowledge, Skills and Abilities:
- Strong and trustworthy work ethic.
- Strong communication skills, both written and verbal.
- Superior interpersonal skills: ability to influence others,
build relationships, and work effectively with others in the
organization.
- Highly detail-oriented and able to multitask in a fast-paced
environment.
- Superior business acumen: ability to analyze and react to
trends, monthly Profit and Loss statements, and build and analyze
budgets.
- Incredible customer service skills & the ability to create a
customer focused culture.
- Demonstrate strong problem solving and quantitative
abilities.Education & Experience:
- 5+ years or more of progressive responsibility in facilities
management with 5+ years of multi-family experience or comparable
in hotel/resort/retail regional management required.
- Prior experience in and knowledge of affordable housing and
applicable compliance and knowledge of HUD-NSPIRE inspections is
required.
- Strong Leadership presence and proven track record in employee
development of a team.
- Proficiency in Yardi or other industry software and strong
knowledge and skills in Microsoft Office, Word and Excel.
- Must demonstrate a minimum of 4 years advanced experience in
hands on and training of plumbing, HVAC, carpentry, appliance, and
electrical repairs.
- Experience in budget development and managing expenses; bid and
managing vendors, service and general building contractors are
essential skills.
- One or more industry-Trade certifications/Degrees (NAHMS, CAMT,
OSHA, HVAC, ETC) preferred.
- Willingness to get certification within 6 months of hiring to
meet any specific site/area needs.
- Knowledge of all standard hand and power tools, cleaning
supplies, and personal protective equipment (PPE).
- Strong understanding of SDS (Safety Data Sheets).The Community
Builders is committed to diversity in its workplace. Applicants
from diverse backgrounds are encouraged to apply.
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Keywords: The -Community -Builders, -Inc. -, East Providence , Portfolio Maintenance Manager, Executive , Boston, Rhode Island
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